Tino 24/7 Veterinary care
A round-the-clock veterinary emergency platform, where the person on the other side is frightened and the clinician has seconds to judge how serious it is.
- Problem
- Owners describe symptoms, not severity. Clinicians needed to sort incoming cases fast without making owners feel dismissed.
- Approach
- A severity-first intake that asks the few questions that actually change triage order, and a queue that ranks by urgency rather than arrival time.
- Outcome
- Critical cases surface at the top of the queue instead of waiting their turn in the list.